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The factors that affect
organizational citizenship behaviors at the Viet Nam international commercial
joint stock bank
TABLE OF CONTENTS
ABSTRACT
ACKNOWLEDGEMENT
LIST OF TABLES
LIST OF CONFIGURES
ABBREVIATION
CHAPTER I: INTRODUCTION
PART A – RESEARCH INTRODUCTION
1.1 Research Problem Statement:
1.2 Significance of Research
1.3 Scope of the Research
1.4 Purpose of the Research
1.5 Research Methodology
1.5.1. Primary data
1.5.2 Secondary data
1.6 The Structure of the Research
PART B – OVER VIEW OF THE VIB
CHAPTER II: LITERATURE REVIEW AND
HYPOTHESES
2.1 Organizational Citizenship Behaviors
(OCB)
2.2 Organizational commitment (OC)
2.3 Job demands and Decision latitude
(JD)
2.4 Person-Organization Fit (POF)
2.5 Job Satisfaction relative to
expectations (JS)
2.6 The relationship between OC and OCB
2.7 The relationship of JD and OCB
2.8 The relationship POF and OCB
2.9 The Relationship of JS and OCB
CHAPTER III: RESEARCH METHODOLOGY
3.1 Research Model:
3.2 Survey Process
3.2.1 Primary data
3.2.2 Secondary data
3.2.3 Survey process
3.3 Measure of each Construct
3.3.1 Organizational Citizenship
Behaviors
3.3.2 Person-Organization Fit
3.3.3 Job demands and Decision latitude
3.3.4 Organizational Commitment
3.3.5 Job satisfaction relative to
expectations
CHAPTER IV: ANALYSIS AND RESULTS
4.1 Overview of respondents’ information
4.2 Reliability Statistics
4.3 Descriptive Statistics
4.4 Hypotheses Testing Results:
4.4.1 Hypothesis proposed (H1)
4.4.2 Hypothesis proposed (H2)
4.4.3 Hypothesis proposed (H3)
4.4.4 Hypothesis proposed (H4)
5.1 Summary of the Results:
5.2 Discussion and Recommendation.
5.3 Limitation and Future Research
REFERENCES
APPENDIX 1 - QUESTIONNAIRES
APPENDIX II - PRESENTATION SLIDES
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