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The impact of supervisory support,
social support, procedural justce, goal and process clarity on Vietinbank's
employee satisfaction
TABLE OF CONTENTS
LIST OF FIGURES AND TABLE
ABSTRACT
CHAPTER 1: INTRODUCTION
1.1 Background of the study
1.2 Significance of the study
1.3 Purpose of the study
1.4 Research Questions
1.5 Introduction of Vietinbank
1.5.1 Company Description
1.5.2 History and Milestones
1.5.3 Organizational structure of
Vietinbank
1.5.4 Key Financial Indicators
1.6 Problem Statement
CHAPTER 2: LITTERATURE REVIEW
2.1 Job satisfaction
2.2 Supervisory support
2.3 Social support
2.4 Procedural Justice
2.5 Goal and process clarity
2.6 The relationship between supervisory
support and job satisfaction
2.7 The relationship between Social
support and job satisfaction
2.8 The relationship between procedural
justice and job satisfaction
2.9 The relationship between Goal and
process clarity and job satisfaction
CHAPTER 3: RESEARCH MODEL AND HYPOTHESIS
3.1 Research model
3.1.1 Dependent Variables:
3.1.2 Independent Variables:
3.2 Constructs
3.3 Research Hypothesis:
3.4 Instruments
3.5 Research Participants
3.6 Procedure for Data Collection and
Analyze
CHAPTER 4: RESULTS AND FINDINGS
4.1 Reliability statistic by Cronbach’s
Alpha.
4.2 Descriptive statistic
4.3 Hypothesis Testing Result:
4.3.1 Hypothesis 1 Testing Results:
4.3.2 Hypothesis 2 Testing Result:
4.3.3 Hypothesis 3 Testing Result:
4.3.4 Hypothesis 4 Testing Result:
CHAPTER 5: DISCUSSION
5.1 Main Findings for Research
5.2 Some recommendations from the
research results
5.2.1 Solutions related to policy
development HR development
5.2.2 Related solutions support concerns
of leaders
5.2.3 Related solutions policy
formulation equitable income distribution
5.3 Limitations of the research
REFERENCES
APPENDIX A
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