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How to deliver bad news in English
and in Vietnamese
TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION
1.1 BACKGROUND AND RATIONALE
1.2 PURPOSES OF THE STUDY
1.3 JUSTIFICATION FOR THE STUDY
1.4 SCOPE OF THE STUDY
1.5 RESEARCH QUESTIONS
1.6 ORGANIZATION OF THE STUDY
1.7 DEFINITION OF “BAD NEWS”
CHAPTER 2 LITERATURE REVIEW
2.1 A REVIEW OF PREVIOUS STUDIES
2.2 THEORETICAL BACKGROUND
2.2.1 Syntactic Structure
2.2.2 Speech act Theory
2.2.3 Conversational Implicature
2.2.4 Cooperative Principles
2.2.5 Politeness Theory
CHAPTER 3 METHODS AND PROCEDURES
3.1 AIMS AND OBJECTIVES
3.1.1 Aims of the Study
3.1.2 Objectives of the Study
3.2 RESEARCH DESIGN AND RESEARCH METHOD
3.3 SELECTION OF THE SAMPLE
3.4 DATA COLLECTION
3.4.1 Data Collection from Document
Reviews
3.4.2 Data Collection from the Survey
Questionnaire
3.5 DATA ANALYSIS
3.6 RELIABILITY AND VALIDITY
CHAPTER 4 RESULTS AND DISCUSSION
4.1 SYNTACTIC FEATURES OF DELIVERING BAD
NEWS IN ENGLISH AND IN VIETNAMESE
4.1.1 Phrasal Structures
4.1.2 Sentential Structures
4.1.3 Clausal Structure
4.1.4 Discussion of the Similarities and
Differences in the Syntactic Features of Delivering Bad News in English and in
Vietnamese
4.2 PRAGMATIC FEATURES OF DELIVERING BAD
NEWS IN ENGLISH AND IN VIETNAMESE
4.2.1 Bald-on Record
4.2.2 Positive Politeness
4.2.3 Negative Politeness
4.2.4 Off-record
4.2.5 Result and Discussion on Survey
Questionnaire
4.2.6 Discussion of the Similarities and
Differences in the Pragmatic Features of Delivering Bad News in English and in
Vietnamese
4.3 FREQUENCY OF ENGLISH AND VIETNAMESE
WAYS OF DELIVERING BAD NEWS
4.3.1 Frequency of English and
Vietnamese Ways of Delivering Bad News in Syntactic Categories
4.3.2 Frequency of English and
Vietnamese Ways of Delivering Bad News in Pragmatic Categories
CHAPTER 5 CONCLUSIONS, IMPLICATIONS AND
RECOMMENDATIONS
5.1 SUMMARY OF THE DEVELOPMENT OF THE
STUDY
5.2 SUMMARY OF THE FINDINGS
5.3 IMPLICATIONS OF THE STUDY
5.4 LIMITATIONS
5.5 RECOMMENDATIONS FOR FURTHER RESEARCH
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